About monitor user management

You can manage user accounts depending on your user role. Each user role has a various levels of access to data and functionality.

User Roles

User Roles	Description
Monitor Admin	Can see all the pages and can create users with any roles except another Monitor Admin. The user with this role type is created when you purchase Monitor and can only be changed by Smoothwall. If you need to make any amendments to this user, please ask your IT administrator or whomever is listed as the contact within Smoothwall to contact Smoothwall.
Site Admin	Can see all the pages and can create other roles except Monitor and Site Admin roles.
Limited User	Can see all the pages under the tabs except the Settings tab. You will need to select the Visible groups that the user will be able to access, from the list of groups that you have access to. You can also make the new user a recipient of reports at the point of creation. If the user leaves the organization, you can block their account.
View Only User	Can only see pages under the Word & Phrase Monitoring and Logs tabs. You will need to select the Visible groups that the user will be able to access, from the list of groups that you have access to.
Technician	Can only see the Devices page under the Logs tab within Monitor Self-Service. You will need to select the Visible groups that the user will be able to access, from the list of groups that you have access to.
Technician View
Report Only User	Can't log into the Monitor - Self-Service portal. They are report recipients only. You will need to select the Visible groups that the user will be able to access, from the list of groups that you have access to.

Report recipients

Monitor Admins and Site Admins can make a user a report recipient when adding them to Monitor Self-Service but they can only use them as a report recipient. Other users can't use that user as a report recipient. You must create the report recipients for the users and reports that you want to use. You can't use a report recipient that another user has created.

Blocking a user

If a user leaves your organization, you can block them from logging into Smoothwall Monitor Self-Service. However, you need to be a Monitor Admin or a Site Admin user to have access to the Settings tab.