About the secondary alert procedure

When our moderating team deems a capture to fall into one of the risk profiles, they assign a level and send an event to the Smoothwall Monitor Self-Service Portal. If the level as part of the procedure requires it, they also send an email and phone the safeguarding officer.

Profile	Level 1	Level 2	Level 3	Level 4	Level 5
Potential Paedophile	Monitor	Monitor	Monitor	Monitor + Email	Monitor + Email + Phone
Terrorist	Monitor	Monitor + Email	Monitor + Email	Monitor + Email + Phone	Monitor + Email + Phone
Cybercriminal	Monitor	Monitor	Monitor + Email	Monitor + Email	Monitor + Email + Phone
Oversharing Child	Monitor	Monitor	Monitor	Monitor	Monitor + Email
Offensive User	Monitor	Monitor	Monitor	Monitor	Monitor + Email
Cyberbully	Monitor	Monitor	Monitor + Email	Monitor + Email	Monitor + Email
Cybersexer	Monitor	Monitor	Monitor + Email	Monitor + Email	Monitor + Email
Vulnerable Person	Monitor	Monitor	Monitor + Email	Monitor + Email	Monitor + Email + Phone
Troll	Monitor	Monitor	Monitor	Monitor	Monitor + Email
General Risk	Monitor + Email	Monitor + Email	Monitor + Email	Monitor + Email	Monitor + Email
Suspected Test User	Monitor + Email	Monitor + Email	Monitor + Email	Monitor + Email	Monitor + Email