Raising a support request to the Smoothwall team
Note: The quickest way to get your support request dealt with is to call (0800 5999 041) or chat with us online. However, if you do submit a request with the support feature in Safeguard, please mention your school's name, so that we can find your school's data and help you with your support request.
- On the top navigation menu, click Support. You can also click and then Get Support.
- In the Support Request dialog box, type your schools name and the issue that you're having with Safeguard. Include staff members names and student's UPNs, where applicable.
- Once you have given as much information as possible, click Raise Support Request.
Note: You can review our knowledge base to see if your issue is listed there, see Safeguard Record Manager.
Warning: Do not click the button twice. This could duplicate and delay your support request.