If you place your mouse cursor over the Connect Filter system tray icon, these information pop-ups are available.
|Connected||Connect Filter for Windows is connected and filtering accordingly. There are no known issues.|
|Smoothwall Filter rejected authentication||
The NTLM handshake has failed due to any number of reasons:
You should sign back in to the domain. Typically, by logging off of the device and logging back on again.
|Unable to connect to the Smoothwall Filter||Indicates that the Smoothwall Filter that hosts the Connect Filter proxy server is not responding, or not contactable. We recommend that you check to see if other clients can connect to the Smoothwall Filter first, before rebooting the Smoothwall Filter and Firewall hardware appliance.|
|Filtering not available||The Smoothwall Filter that hosts the Connect Filter proxy server is not responding, or not contactable but, as Failure Mode is set to Open or Continue to requested sites without filtering, browsing is still available.|
|Unable to contact the Smoothwall Connect Filter service||The Connect Filter for Windows client is unable to contact the Connect Filter service running on the local device. Either the service isn't running, or something is blocking the client from seeing the local service.|
|Captive User Portal detected||Connections can't be directed to the Smoothwall Filter as a captive User Portal has been detected. Users must authenticate with the captive User Portal first before continuing.|
|Unknown problem with Smoothwall Connect Filter system||This is a serious issue with the Smoothwall Connect Filter client. We recommend that you contact support.|