Synchronizing Google users, groups and organizational units

  • Make sure that the Smoothwall matches the Google G Suite domain time because this causes the synchronization to fail.
  • Synchronizing multiple domains with the same administrative user significantly slows the processing time.
  • It might take some time to synchronize the domain information. Refresh your browser to see the status of the synchronization.
  • Any future updates made in that domain should be resynchronized with the Smoothwall.


  • Configure a Google directory connection from the Smoothwall to your G Suite domain, see our help topic, Adding a Google directory.


  1. From the Directories table, place your mouse cursor over the Google directory and click Sync.

Follow-up task